Terms of Service

📝 Terms of Service

Last updated: May 3, 2025


Welcome to WhiskerWash ! These Terms of Service (“Terms”) outline the rules and conditions for using our website and services. By visiting our website or making a purchase, you agree to these Terms.

1.

Who We Are

This website is operated by WhiskerWash , a Switzerland-based online store.

Throughout these Terms, “we”, “our”, and “us” refer to WhiskerWash.

2.

Use of Our Website

By accessing this site, you confirm that:

  • You are at least 18 years old, or you have permission from a parent or legal guardian.

  • You agree to use the website and its services lawfully and respectfully.

  • You accept and agree to these terms.

We may update or change these Terms at any time. It is your responsibility to review them periodically.

3.

Products & Orders

  • All products are subject to availability and may be changed or discontinued without notice.

  • Product images and descriptions are for reference. Small variations may occur.

  • Orders are confirmed only after full payment and email confirmation.

We reserve the right to refuse or cancel any order for reasons such as pricing errors, stock issues, or suspected fraud.

4.

Prices, VAT & Import Fees

  • Prices are listed in Swiss Francs (CHF) .

  • If we are VAT-registered, prices will include 8.1% Swiss VAT .

  • If not registered, prices are VAT-free, and customers may be charged VAT or import duties upon delivery.

  • We are not responsible for customs fees unless otherwise stated.

5.

Shipping & Delivery

  • We ship globally using trusted partners such as Wiio.

  • Estimated delivery time to Switzerland is 5 to 15 business days .

  • We are not liable for delays due to customs, carrier issues, or force majeure events.

6.

Returns & Refunds

Please refer to our Return & Refund Policy . Key points:

  • Returns accepted within 14 days of delivery.

  • Products must be unused and in original packaging.

  • Return shipping is the customer's responsibility, unless the item is defective or incorrect.

7.

Limitation of Liability

WhiskerWash is not liable for:

  • Indirect, incidental, or consequential damages from using our site or products.

  • Technical issues, data loss, or downtime of the website.

Your use of the site is at your own risk.

8.

Intellectual Property

All content (including text, logos, images, and design) is the property of WhiskerWash or its licensors.

Reproduction or redistribution without written permission is prohibited.

9.

User Conduct

You do not agree to:

  • Provide false information or use stolen payment data

  • Try to hack, disrupt, or harm the website

  • Post misleading reviews or spam

We reserve the right to take legal action in cases of abuse or fraud.

10.

Governing Law


These Terms are governed by Swiss law .

Any disputes shall be resolved in accordance with the legal jurisdiction of Switzerland.

11.

Contact Information

If you have any questions about these Terms, please contact us:


📧 support@whisker-wash.com

📍 Switzerland